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STORE POLICIES

Shipping, Refund & Returns Policy

We want every order to arrive safely and as expected. If something goes wrong with your shipment or you are not satisfied with an eligible purchase, please contact us as soon as possible so we can help.

Shipping & Delivery

Delayed Packages

If your order has not arrived by its expected delivery date, please allow up to 5 full days for potential carrier delays.

During this time, we recommend checking:

  • Around the delivery location and any designated drop-off areas

  • With neighbors, household members, building staff, or others who may have accepted the package on your behalf

  • Your tracking information for delivery updates or instructions


Potentially Lost Packages

If your package has still not arrived 6 or more days after its expected delivery date, please contact us.

We may open a missing-package inquiry with the shipping carrier and allow the carrier reasonable time to investigate.

If the carrier confirms that the package was lost in transit, you will be eligible for a replacement or refund.

If the carrier confirms that the package was successfully delivered, the order will generally not be eligible for a refund or replacement.

If the carrier is unable to determine what happened to the package, we will review the circumstances and may provide a partial refund, store credit, discount, or another appropriate resolution at our discretion.
 

Returns

 

30-Day Returns: Eligible items may be returned within 30 days of delivery. Return requests must be submitted within this period to qualify.


We offer free return shipping on all approved returns.

A product may be eligible for return if:

  • It arrived damaged or defective.

  • It materially differs from the product depicted or described at the time of purchase.

  • You no longer want the item and it remains unopened and unused.


Return eligibility and deadlines may vary by product. Return requests must be submitted within the return window specified for the applicable product.

Submitting a return request does not automatically guarantee that the return or refund will be approved.

Returning an Item

Once your return has been approved, we will provide you with a prepaid return shipping label and return instructions.

The item must be:

  • Packaged securely using its original packaging, when applicable.

  • Returned using the provided shipping label.

  • Shipped within the applicable return period or deadline provided with your return authorization.

  • Received and inspected before final refund approval.


Please do not return an item without first receiving return authorization from us.

Return Inspection & Refunds

All returned merchandise is inspected before a refund is issued.

If your return meets the applicable return requirements, your refund will be approved and issued to the applicable payment method.

Returns that do not meet the return requirements may be denied or only partially approved. If a return is denied after inspection and you would like the merchandise shipped back to you, you may be responsible for the cost of return shipping.

We will contact you if additional information or action is required before your return can be completed.

Returns Lost in Transit

If you ship an approved return using the return label we provide and the carrier subsequently loses the package, you will not be held responsible once carrier possession of the package can be verified.

We will work directly with the carrier to investigate the loss. Once the package is confirmed lost, your eligible refund will proceed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please submit a return request as soon as possible within the applicable product return window.

We may ask you to provide:

  • Your order number

  • Photographs showing the damage, defect, or issue

  • Identification of the affected item(s)

  • Any additional information reasonably necessary to evaluate the issue


Depending on the circumstances and product availability, an approved claim may be resolved through a replacement or refund at no additional shipping cost to you.

Product-Specific Return Windows

Because some of our products are produced and fulfilled by different production partners, return windows may vary by product.

The return window applicable to your purchase will be determined by the product and fulfillment requirements in effect at the time of your order. To remain eligible, please submit your return request within the applicable return window.

If you are unsure whether your purchase is eligible for return, please contact us with your order information.

Questions or Problems With an Order

If you experience a shipping, delivery, product, or return issue that is not specifically addressed above, please contact us. We will review the circumstances of your order and work with you to determine an appropriate resolution under this policy.

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